Image by Hunter Haley

MAINTENANCE REQUEST

We encourage you to review the tips below before submitting a maintenance request. A few how to videos can be found below, YouTube also has a large selection of other how to videos that may assist in resolving your minor maintenance issue.
Helping resolve your own minor maintenance requests may help in keeping rent rates from increasing.

Click the button below to submit a maintenance request form.

If this is an EMERGENCY (Needs attention ASAP and cannot wait 12 hours) please contact your property manager via their cell phone or email in addition to submitted form.

 

MAJOR WATER LEAK

If the situation involves a serious water leak, locate the main water valve in your rental property/unit and turn it to the off/closed position and submit a maintenance request.

 

TOILET CLOGS

  •  If the toilet bowl is full, put on gloves and bail out the water into a bucket until the bowl is only half full.

  •    If the bowl is empty, add water to fill the bowl to halfway mark.

  • With a plunger completely under water, fit the flange of the plunger into the opening and completely over the drain opening with the rim of the plunger.

  • Press and pull the plunger rapidly up and down 15-20 times.

  •  If water drains out of the bowl, add more water and repeat

  •  If water seems to be draining, try flushing the toilet.

  • If toilet is overflowing, turn the valve to the off position until maintenance arrives.

If unsuccessful please submit a maintenance request.
PLEASE BE AWARE THIS MAY BE A TENANT CHARGE​

 

SINK/DRAIN CLOGS

  •  Use appropriate liquid drain cleaner from local stores (Walmart, Dollar Store, Etc.) following directions on the bottle. Do NOT use liquid drain cleaner in kitchen sinks if you have a garbage disposal!

  •    Use the drain snake provided in your move-in welcome bag by pushing down the drain slowly wiggling back and forth and pulling out any hair and debris that may have gone down the drain.

  •   Use a ball or flange plunger. Fit the flange of the plunger over the drain opening and push.

  • Make sure hair and grease are not disposed of in any sinks or toilets.

  •  Purchase hair catchers from local stores that sit in the drain to catch hair before it goes down the drain.

If unsuccessful please submit a maintenance request. PLEASE BE AWARE THIS MAY BE A TENANT CHARGE

 

POWER OUTAGES & OUTLETS NOT WORKING

  •  Check to see if there is a power outage in your area by calling your electric company provider

  •  Locate the GFCI outlets (outlets with the test and reset buttons). Look for GFCIs in bathrooms, kitchens, basements, garages and on the home’s exterior. Test and reset every GFCI you can find.

  •  Press the "TEST" button to trip the outlet and break the circuit. It should “click in” and stay depressed, the “RESET” button should pop out and the light should go out.  If the GFCI outlet tests okay, press the “RESET” button to restore the circuit. If the RESET button does not pop out, the GFCI outlet may need to be replaced. Don’t use this outlet and submit a maintenance request.

  • Open the breaker box to see if the circuit breaker has been tripped. The circuit breaker switch will not be lined up with all of the other breakers if it has been tripped. It will be in the OFF position, or in between the ON & OFF position. To reset the breaker, push the tripped switch all the way to the  OFF position and then all the way back to the ON position. If the circuit breaker trips again, you need to determine the reason (too many things plugged in/too many things on at one time).

    If problem persists, submit a maintenance request.

 

LIGHT NOT WORKING

  •  Check the breaker box by following instructions under “Power Outages & Outlets Not Working”.

  • Change the light bulb by purchasing new at the local store, this is the tenants responsibility.

    If the problem persists after the first two steps please submit a maintenance request.

 

LEAKING SINK

  •  Please submit maintenance request

  •  Stop use until a repairman has fully repaired the leak and okayed for use.

  •  Set a bowl or bucket underneath the leak to catch any dripping water & clean up any standing water.

 

NO HOT WATER

  • Open breaker box to check for tripped breaker switch (See power outages & outlets not working section for further instruction).

  • Check to see if the thermostat on the heater accidently got turned down. Generally it is an A B C setting with A being the coolest and C being the hottest.

  • If it’s a gas water heater, check to see if the pilot light is out. Follow directions on the water heater for lighting.

    If unsuccessful, submit a maintenance request.

 

NO HEAT (FURNACE)

  • If the air filter has not been changed in 30 days, change it. Remember per your lease the filter must be changed according to the package of the filter you purchased (generally monthly). If video is not helpful, look on Youtube for another video that may show your exact furnace model.

  •  If the digital thermostat is not working check/change the battery.

  •  Ensure that the thermostat is turned to the heating position and fan is turned to “auto”.

  •   Check the breaker box by following the steps under “Power Outages & Outlets Not Working”

  •  If unsuccessful, submit a maintenance request.

 

A/C NOT COOLING

  •   Ensure that your property has central air conditioning. Several properties do not, in which case it is at your own expense to purchase a window a/c unit if you desire.

  • If the air filter has not been changed in 30 days, change it. Remember per your lease the filter must be changed according to the package of the filter you purchased (generally monthly). See video under no heat or look on Youtube for another video that may show your exact furnace model.

  • If the digital thermostat is not working check/change the battery.

  • Ensure that the thermostat is turned to the cooling position and fan is turned to “auto”.

  • Check to see that the outside unit is free of leaves, tumbleweeds, cotton, and other debris.

  •  If you notice ice on the coils at the unit, turn off AC and submit a maintenance request.

 

TOILET RUNS CONSTANTLY

  •   Check for kink or disconnect of lift chain from the handle lever which is preventing the flap to seat properly.

  •   If unable to stop toilet running, please submit a maintenance request.

  • If the toilet is overflowing, turn the valve to the off position until maintenance arrives.

 

DISHWASHER ISN’T GETTING DISHES CLEAN / WON’T DRAIN

  •  Clean food and other debris from the bottom of the tub.

  • Pull and clean filter. (located in the bottom of the tub)

  •  Purchase Affresh Dishwasher Cleaner tablets from a local store and follow package instructions.

     If the problem continues please submit a maintenance request.

 

LOW WATER PRESSURE IN SINK FAUCET OR SHOWER HEAD

Remove head or aerator tip on sink faucet and soak in a warmed mixture of 2 to 1 vinegar and water for at least 30 minutes.

 

SMOKE/CO2 DETECTOR BEEPING

  Change battery. If problems persist, consider replacing the detector. Do Not Remove Detectors. They are required by law.

 

REFRIGERATOR NOT STAYING COOL OR FREEZING

  • Check the thermostat to make sure it hasn't accidentally been turned down.

  •  Be sure vents on the back of the freezer compartment are not blocked by boxes or other frozen food packages. The vents have to be clear for cold air to circulate. If freezers are too full they will not function properly.

  • Vacuum the coils under or behind the fridge. Clogged coils can cause poor cooling.

  •  Clean the seals around the refrigerator doors to keep cool air from escaping.

 

Garbage Disposal Not Operating

  • Check for blockage in the sink around the blades. Before putting your hands or utensil down the sink, make sure the unit is turned off. Never put chicken bones, pasta, onion peels, potato skins, and other vegetable peelings down the disposal.

  •  Is the garbage disposal making a humming sound? Run your hand along the bottom of the unit (not in the unit) for a small button. Once you find the button, press it to reset the disposal.

  •  Is the garbage disposal humming and not turning. Look for the disposal wrench attached to the disposal, use it to turn the bottom of the disposal counter clockwise. Then press the reset button on the bottom of the disposal

 Do NOT use liquid drain cleaner if you have a garbage disposal!

 

AVOID FROZEN PIPES

If outside temperatures are below freezing, and water is not coming from a specific faucet or spigot, you may have a frozen pipe. 

  • When low temperatures are predicted leave a drip coming from sink faucets, especially if they are on exterior walls.

  • Open cabinet doors to allow warm air to flow in and prevent freezing.